A leading BPO company is in Team Managers!
CONTACT DETAILS:
Interested applicants may submit their resumes to karladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8463966 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)
Job Description:
Provide Positive, consistent, fair and committed leadership to the team
Actively pursuing a team environment focused on the achievements of the projects high quality standards and high performance goals
Recognizing their teams deficiencies and developing action plans to overcome them
Meeting monitoring goals and completing related reports
Providing effective feedback and coaching to the agents
Recommending innovative suggestions on incentive programs to motivate floor staff
Providing coverage on the floor as directed
Qualifications
Graduate of a four year course
Management and call center experience required
Must have worked with CSAT as a key metric
Experience in budget, forecasts and expense management desired
Amenable to work in nightshift
Can work in Quezon City
CONTACT DETAILS:
Interested applicants may submit their resumes to karladawnfuentes@gmail.com or contact Karla at 0917.890.6211 / 8463966 for immediate interview schedule OVER THE PHONE (More details will be divulged during the conversation)
Job Description:
Provide Positive, consistent, fair and committed leadership to the team
Actively pursuing a team environment focused on the achievements of the projects high quality standards and high performance goals
Recognizing their teams deficiencies and developing action plans to overcome them
Meeting monitoring goals and completing related reports
Providing effective feedback and coaching to the agents
Recommending innovative suggestions on incentive programs to motivate floor staff
Providing coverage on the floor as directed
Qualifications
Graduate of a four year course
Management and call center experience required
Must have worked with CSAT as a key metric
Experience in budget, forecasts and expense management desired
Amenable to work in nightshift
Can work in Quezon City