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Liacom Offshore Outsourcing

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Urgent CSR for Cable Account in Cubao - No experience required

Welcome to Liacom Offshore Outsourcing.

Liacom Offshore Outsourcing is composed of a strong workforce with years of experience in the BPO industry. Our headquarters is located in the Philippines in one of the country’s business districts, Quezon City.

Our success can be attributed with our passion for providing world-class customer service and support to help any company achieve their business goals. This passion for great service is complemented by the use of current technology with our communication and network infrastructures and up-to-date customer management systems to ensure we deliver quality service.

Our business philosophy concentrates on building solid and long-term relationships with our clients thus creating more opportunities for our employees which make can result to successful partnerships.

We revolutionize the meaning of business process outsourcing.

Careers

We are currently hiring for Customer Service Representatives for our North EDSA site. Please see below for the qualifications and job description of the position:

Job Responsibilities

 Effectively manage large amounts of incoming calls
 Generate sales leads
 Identify and assess customers’ needs to achieve satisfaction
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/team sales targets and call handling quotas
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers

Job Requirements

 Strong phone contact handling skills and active listening
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritise, and manage time effectively
 Completed at least 2nd year in college
 Excellent customer assistance and problem solving skills
 Willing to work on graveyard, changing schedules, and holidays
 Please secure important documents (such as NBI, SSS details) to speed up your hiring process should you qualify.

Apply Now!

Interested applicants may simply send their resumes to charilyn.faustino@liacom-outsourcing.com with “PINOY EXCHANGE” as the SUBJECT.

To get a faster response, you may also send us your application through this number 0977.692.1598 following this format;
FULL NAME/EDUCATIONAL ATTAINMENT/POSITION APPLYING FOR/ PINOY EXCHANGE
(eg.Tricia T. Gerardo/College Undergraduate/Customer Service Representative/ PINOY EXCHANGE).

Please visit our website at http://liacom-outsourcing.com for further details.

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