Welcome to Liacom Offshore Outsourcing.
Liacom Offshore Outsourcing is composed of a strong workforce with years of experience in the BPO industry. Our headquarters is located in the Philippines in one of the countrys business districts, Quezon City.
Our success can be attributed with our passion for providing world-class customer service and support to help any company achieve their business goals. This passion for great service is complemented by the use of current technology with our communication and network infrastructures and up-to-date customer management systems to ensure we deliver quality service.
Our business philosophy concentrates on building solid and long-term relationships with our clients thus creating more opportunities for our employees which make can result to successful partnerships.
We revolutionize the meaning of business process outsourcing.
Careers
We are currently hiring for Customer Service Representatives for our North EDSA site. Please see below for the qualifications and job description of the position:
Job Responsibilities
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customers information and determine the issue by evaluating and analyzing the symptoms;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Job Requirements
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend working availability on a Saturday or Sunday
Apply Now!
Interested applicants may simply send their resumes to charilyn.faustino@liacom-outsourcing.com with PINOY EXCHANGE as the SUBJECT.
To get a faster response, you may also send us your application through this number 0977.692.1598 following this format;
FULL NAME/EDUCATIONAL ATTAINMENT/POSITION APPLYING FOR/PINOY EXCHANGE
(eg.Tricia T. Gerardo/College Undergraduate/Customer Service Representative/PINOY EXCHANGE).
Please visit our website at http://liacom-outsourcing.com for further details.
Liacom Offshore Outsourcing is composed of a strong workforce with years of experience in the BPO industry. Our headquarters is located in the Philippines in one of the countrys business districts, Quezon City.
Our success can be attributed with our passion for providing world-class customer service and support to help any company achieve their business goals. This passion for great service is complemented by the use of current technology with our communication and network infrastructures and up-to-date customer management systems to ensure we deliver quality service.
Our business philosophy concentrates on building solid and long-term relationships with our clients thus creating more opportunities for our employees which make can result to successful partnerships.
We revolutionize the meaning of business process outsourcing.
Careers
We are currently hiring for Customer Service Representatives for our North EDSA site. Please see below for the qualifications and job description of the position:
Job Responsibilities
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customers information and determine the issue by evaluating and analyzing the symptoms;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Job Requirements
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend working availability on a Saturday or Sunday
Apply Now!
Interested applicants may simply send their resumes to charilyn.faustino@liacom-outsourcing.com with PINOY EXCHANGE as the SUBJECT.
To get a faster response, you may also send us your application through this number 0977.692.1598 following this format;
FULL NAME/EDUCATIONAL ATTAINMENT/POSITION APPLYING FOR/PINOY EXCHANGE
(eg.Tricia T. Gerardo/College Undergraduate/Customer Service Representative/PINOY EXCHANGE).
Please visit our website at http://liacom-outsourcing.com for further details.