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Non Voice Chat Support for iTunes

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Hi,

We're looking for non voice chat support for iTunes

Job Description
- Analyze problem then drive email to resolution
- Diagnose and provide a path to resolving inquiries related to aspects of the client customer experience
- Diagnose and provide a path to resolving inquiries related to all aspects including device configuration, networking and account management
- Accurately record all interactions via email handling systems as well as internal support tools
- Achieve contact center metrics including customer satisfaction, customer availability as well as schedule adherence and accuracy
- Recognize and adjust his/her approach to all levels of customer experience
- Educate customers on support options and steps being taken to resolve their issue
- Communicate positively with team members, customers and other Outsourced Suppliers
- Must be willing to work on graveyard/shifting schedule

- Salary Package 19k + monthly performance incentive (up to 7k max performance incentive)

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