Scope of responsibilities includes
Recognize the need for queries to be escalated
Communicate at all levels with all constituencies external/internal customers and senior management
Initiate change and process improvement
Go the extra mile to achieve customer satisfaction
Handle multiple customer service activities.
Establish rapport with clients of all sorts
Deal with all calls politely, courteously, professionally, and assertively
Match customers needs to clients products and services
Negotiate and influence the customers to buy-in
Adhere to agreed processes and to meet required work standards, targets, and objectives
Other related tasks as assigned by the immediate superior and/or the management
Meet quota
Skills
At least High School Diploma, Vocational Diploma/Short Course Certificate, Bachelors/College Degree, any field
At least, 1 year of work experience in the related field is required for this position
Preferably 1-4 years as experienced employee specializing in customer service or equivalent
Communicate effectively with customers
Ability to troubleshoot minor issues and concerns
What WE can OFFER
Competitive Compensation Package
Medical Benefits
Company Events and Team Outings
Career Growth Opportunities
How to Apply
Interested applicants may go to our website (http://www.filwebasia.com/) and/or check the link for the online application (http://www.filwebasia.com/careers/job-application/).
Recognize the need for queries to be escalated
Communicate at all levels with all constituencies external/internal customers and senior management
Initiate change and process improvement
Go the extra mile to achieve customer satisfaction
Handle multiple customer service activities.
Establish rapport with clients of all sorts
Deal with all calls politely, courteously, professionally, and assertively
Match customers needs to clients products and services
Negotiate and influence the customers to buy-in
Adhere to agreed processes and to meet required work standards, targets, and objectives
Other related tasks as assigned by the immediate superior and/or the management
Meet quota
Skills
At least High School Diploma, Vocational Diploma/Short Course Certificate, Bachelors/College Degree, any field
At least, 1 year of work experience in the related field is required for this position
Preferably 1-4 years as experienced employee specializing in customer service or equivalent
Communicate effectively with customers
Ability to troubleshoot minor issues and concerns
What WE can OFFER
Competitive Compensation Package
Medical Benefits
Company Events and Team Outings
Career Growth Opportunities
How to Apply
Interested applicants may go to our website (http://www.filwebasia.com/) and/or check the link for the online application (http://www.filwebasia.com/careers/job-application/).